SpinzWin Casino Privacy Policy

At SpinzWin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at spinz.com. We are committed to handling your information transparently and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our SpinzWin online casino, you acknowledge that you have read and understood this policy.

Who We Are

We are Granturo Malta Limited, a company registered in Malta under registration number C107733, with our registered office at Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. Our SpinzWin Casino platform operates under a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/1079/2025. As part of The Wildz Group, we share certain infrastructure and data practices with our sister brands — Wildz, Caxino, Wheelz, and Tuplaus — all of which operate under the same group framework.

Information We Collect

When you register and use our services at Spinz Win Casino, we may collect the following categories of personal data:

• Identity data: your full name, date of birth, and government-issued ID details
• Contact data: email address, phone number, and postal address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device information, and login timestamps
• Usage data: your gaming activity, session duration, game preferences, and bonus usage
• KYC and compliance data: verification documents required by our regulatory obligations
• Communications data: records of your interactions with our customer support team

We collect this data directly from you during registration, through your ongoing use of our SpinzWin mobile casino and desktop platform, and through automated technologies such as cookies and analytics tools.

How We Use Your Data

At SpinzWin Casino, we use your personal information for the following purposes:

• To create and manage your account and verify your identity
• To process your deposits and withdrawals, including enforcing our withdrawal time commitments
• To provide you with access to our SpinzWin live casino, slots, table games, and virtual sports
• To administer bonuses, including our welcome bonus, SpinzWin casino free spins, and cashback rewards
• To comply with our legal and regulatory obligations under our MGA licence
• To conduct enhanced KYC checks where cumulative transactions exceed €2,000
• To personalise your experience and communicate relevant SpinzWin casino bonuses and promotions
• To prevent fraud, money laundering, and underage gambling
• To improve our platform and services through analytics
• To respond to your queries via email at support@spinz.com or through our 24/7 live chat

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player
• Legal obligation: We are required to process certain data to comply with MGA regulations and anti-money laundering laws
• Legitimate interests: We process data to prevent fraud and improve our services
• Consent: Where you have explicitly agreed to receive marketing communications from our Spinz Win platform

Cookies and Tracking Technologies

Our SpinzWin casino app (web-based) and desktop site use cookies and similar technologies to enhance your experience, analyse traffic, and support our security systems. These include essential cookies necessary for the site to function, performance cookies that help us understand how you interact with our platform, and marketing cookies used to deliver relevant offers. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Payment processors and financial institutions handling your transactions (e.g. Visa, Mastercard, Neteller, Skrill, MiFinity)
• Game providers and software partners who power our casino offerings
• Regulatory authorities, including the MGA, where required by law
• Our ADR provider, eCOGRA, in the event of a formal dispute
• Other Wildz Group entities, where necessary for our centralised loyalty programme
• Identity verification and KYC service providers

All third parties we engage are contractually bound to handle your data securely and only for the specified purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. For most categories of data, this means we store records for a minimum of five years following account closure. Financial and KYC records may be retained longer in accordance with anti-money laundering legislation.

Your Rights

Under GDPR and applicable data protection law, you have the following rights regarding your personal data held by our SpinzWin Casino platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact our Data Protection Officer at dpo@spinz.com. We will respond to your request within the timeframes required by law.

Data Security

We implement industry-standard technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our SpinzWin casino — online slots and all other services — are secured using SSL encryption and are subject to regular security audits. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their duties.

International Data Transfers

As we serve players across multiple regions including Finland, Canada, and New Zealand, your data may be transferred to and processed in countries outside the European Economic Area. Where such transfers occur, we ensure they are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

Complaints

If you have a concern about how we handle your personal data, we encourage you to contact us first at complaints@spinz.com. If you remain unsatisfied, you have the right to lodge a complaint with the Malta Information and Data Protection Commissioner (IDPC) or the relevant supervisory authority in your country of residence.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our SpinzWin platform. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please reach out to us:

• General support: support@spinz.com
• Complaints: complaints@spinz.com
• Data Protection Officer: dpo@spinz.com
• Live chat: Available 24/7 via our website

We are here to assist you and remain committed to protecting your privacy at every stage of your experience with Spinz Win Casino.